Refund policy

RETURNS & REFUNDS

60 DAYS CHECKING, REPLACEMENT AND RETURN POLICY

Reegostore.com believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at reegostore.com,

“If you’re not happy, we’re not happy.”

That’s why we have our famous 60-days Checking, Replacement and Return Policy.

What is it?

Though you won’t ever need it, our 60-days Replacement, Checking & Return Warranty is a service we created in order to provide you with complete peace of mind. You have 60 days to check your product for any unlikely issues.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product for you right away.

Return Policy in Case of Damaged Goods

Unfortunately, fragile items are sometimes damaged in shipping.
We ask you toreport to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture of damaged product and send it to our official whatsapp number or through E.mail.If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
In case if you want refund when we receive the item we will refund you through Jazzcash or Bank account.

The process of Return or Refund:

To return an item, please contact us on our official number 0304-1163368 with the return reason and order details.

Once our customer support team approves the return you will be requested to send the parcel to reegoostore.com Warehouse,

Please note that you are responsible for the cost of returning the items to us.
Delivery Charges will not be refunded.
Received item will be checked by our warehouse team for any damage.
Once approved from warehouse, You will receive a refund through Jazz Cash or Bank Account.
If you receive a refund, 10% cost of shipping and Packing will be deducted from your refund.
Exchanges (if applicable).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.

reegostore.com replacement policy is valid for the following situations/circumstances:

In case you have received the wrong product.
In case the product delivered to you has some defect or issue.

However, to complete replacement of your product, the product should be:

Undamaged, unused and in the condition in which it was received(fragile items are not included)
The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at 0304-1163368 or email us at reegostore2244@gmail.com